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How does the ISO family of standard work?
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Where can I find information on quality
management?
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Why should my organization implement ISO 9000?
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Who is Maxine Campbell... ?
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What is ISO 9000?
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When is a company certified?
How does the ISO family of standard work?
The requirements for a quality system have been
standardized - but most of us like to think our business is unique. So how
does ISO 9000 allow for the diversity of say, on the one hand, a "Mr. and
Mrs." enterprise, and on the other, to a multinational manufacturing
company with service components, or a public utility, or a government
administration?
The answer is that ISO 9000 lays down what
requirements your quality system must meet, but does not dictate how they
should be met in your organization - which leaves great scope and
flexibility for implementation in different business sectors and business
cultures...as well as different national cultures.
So, the ISO 9000 family includes the standard,
ISO 9001:2000 that gives organizations requirements on what constitutes an
effective quality management system. ISO 9004:2000 is the standard giving
guidelines on the elements of quality management and a quality system.
Finally, the family includes a standard on
terminology (ISO 9000:2000), and other standards, which can be described
as "supporting tools", that give guidance on specific aspects, such as
auditing quality systems (ISO 19011.
We have listed some leads in the
left hand side of this web page but your surest bet is to contact us.
mcampbell@cybervale.com
Sales:
Customer Support:
Webmaster:
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Why should my organization implement ISO
9000?
To keep customers - and to keep them satisfied -
your product (which may, in fact, be a service) needs to meet their
requirements. ISO 9000 provides a tried and tested framework for taking a
systematic approach to managing your business processes (your
organization's activities) so that they consistently turn out product
conforming to the customer's expectations. And that means consistently
happy customers
Maxine J. Campbell is the Managing
Director and Lead Consultant with Maxine Campbell and Associates.
Maxine Campbell is a quality management consultant. She is Managing
Director of the Quality Management Company Maxine Campbell & Associates.
Maxine has a B. Sc. honours degree In Pure and Applied Chemistry, Dip in
Management and a M.B.A. Maxine gained her experience in Quality Management
through twenty years of hands-on experience in the field. Since forming
her own Company she has become the leading consultant in Jamaica for the certification
of companies to ISO 9002. Two companies have successfully transitioned to ISO
9001:2000 under her guidance. Maxine has had international training
in her field in countries such as Sweden, the U.K., U.S.A. and Canada.
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The ISO 9000 family of standards represents an
international consensus on good management practices with the aim of ensuring
that the organization can time and time again deliver the product or services
that meet the client's quality requirements. These good practices have been
distilled into a set of standardized requirements for a quality management
system, regardless of what your organization does, its size, or whether it's in
the private, or public sector.
After you have completed the
training and implemented quality management system consistent with ISO
9001, an Accredited Certifying Body will audit your system to determine
compliance.
