ISO 9000 Internal – Process, system, procedure product
 

Second Party audits of suppliers
 

ISO 9000 Pre - registration
 

H A C C P – Hazard Analysis Critical Control Point
 

G M P’s

ISO 9001:2000 INTERPRETATION

This course takes a close look at not only what the new ISO standards say, but also what they mean.

Participants

A good introductory course for someone just starting out with ISO; a briefing for anyone who will deal with or be responsible for implementing changes to an existing system to meet the new standard.

Duration:  1 Day

Content

Course Introduction

Understanding the need to change

Changes in Section 1 – 4, Quality Management System Design and Administration

Changes in Section 5, Management Responsibility

Changes in Section 6, Resource Management

Changes in Section 7, Product Realization

Changes in Section 8, Measurement, Analysis and Improvement

Designing, developing and implementing a documented QMS meeting the requirements of ISO 9001:2000.

Return to Top

Documentation/Procedure Writing

INTRODUCTION

This course provides practical guidance in the design, development and implementation of a workable documentation system.  Participants will be able to write user-friendly documents, which are effective and suitable for the intended purpose.

Duration : 1 day

Course Content

§         Understanding hierarchy of documentation

§         Documentation Format:

·        Quality Manual

·        Procedure

·        Forms

§         ISO 9000 Quality Management System Requirements for Documentation

§         How to plan, develop and write procedures

§         Understanding the Document Control System

§         Understanding Record Control System

 

§         Maintaining the documented system

Participants

Managers and other staff involved in the implementation of ISO 9001: 2000, or other management systems

Return to Top

MANAGING BY BUSINESS PROCESSES

INTRODUCTION

Participants gain knowledge to identify, develop and manage business processes, to achieve effectiveness and efficiency.  This course examines issues key to the development of a structured approach to continual improvement.

Participants

Managers and other staff involved in the implementation of ISO 9001: 2000

Duration: 1 Day

Content

Understanding the P-D-C-A cycle

Process Management (Planning, operating and controlling, improvement)

Process Flowcharting

Identifying and meeting customer requirements

 

Process analysis

 

Measuring and evaluating process performance

Improving the process

Participants

Managers and other staff involved in the implementation of ISO 9001: 2000

Return to Top

ISO 9000: 2000 AUDITOR TRAINING                

INTRODUCTION

This course has been structured to provide comprehensive training in all aspects of internal quality auditing from the underlying principles, through the pre-planning and conduct of an audit to its subsequent reporting and follow-up.

Duration: 3 Days

COURSE CONTENT    

·        Basic concepts and definitions

·        Documented Quality Management System

·        ISO 9000: 2000 series fundamentals

·        What is a process audit?

·        Audits and ISO 9000

·        Audit programming

·        Responsibilities of an auditor

·        Auditor evaluation

·        Pre-audit activities

·        Performing the audit

·        Reporting the audit

·        Corrective actions and follow-up

·        Course Evaluation

WHO SHOULD ATTEND?

Quality Managers, Departmental Managers and any other professional, technical and administrative personnel who have responsibility either for managing an internal audit system or who are required to carry out internal quality audits.

Although some knowledge of Quality Management and ISO 9000 would be beneficial, it is not an essential requirement for participating in the course.

COURSE STRUCTURE

The course duration is 3 days and is structured around a series of lectures and case studies involving syndicate group work and a video presentation.  Great emphasis is based upon learning through participation and prospective course participants should be aware that a degree of participation is necessary as part of the course assessment process.

A one day on-site audit of your own quality system may also be co-ordinated, enabling the newly trained auditors to put theory into practice.

Return to Top

EFFECTIVE LEADERSHIP

INTRODUCTION

“Leadership is not a magnetic personality – that can just as well be a glib tongue.  It is not ‘making friends and influencing people’ – that is flattery. Leadership is lifting a person’s vision to higher sights, the raising of a person’s performance to a higher standard, the building of a personality beyond its normal limitations.”      

Peter Drucker

To remain a viable competitor in today’s business environment requires vision, and the commitment and creative input of all players in an organisation.  The art of fostering a shared vision and enlisting the commitment of subordinates as well as colleagues is no easy task – one approach does not fit all situations. A recognition of the issues critical to achieving this, will help us to develop flexibility in our leadership style, so that it is effective in different situations.

Duration: 8 hours over 2 days 8:30 a.m. – 12:30 p.m.

 

.COURSE CONTENT

¤     The essence of Leadership

¤     Leadership styles

¤     Tools and skills for effective leadership

¤     Cross-Cultural considerations 

Use The Knowledge Gained To:

¤     Identify your own leadership style

¤     Recognise the strengths and limitations of different leadership styles

¤     Assess and improve leadership performance based on a recognition of what are the essentials of effective leadership

¤     Appreciate the differences in cultures and the implications for your own leadership style                                                                                                                      

Return to Top

Quality Management System Design
 

Documentation Development and Review e.g. Quality Manual, Procedures Process Maps, Work instructions etc.
 

Selection of a third party certification body
 

Facilitation of continuous Improvement Projects
 

Design, Develop and Implement H A C C P Plans